Thank you for shopping with us. Please read our return and cancellation terms carefully before placing your order.
1. Order Cancellation
- Retail orders: You may cancel your order within 24 hours after checkout for a full refund.
- Once the order has been shipped, cancellation is no longer available. You will need to submit a return request after receiving the parcel.
- Wholesale / OEM & custom logo orders: Orders cannot be cancelled once production has started. Please confirm all details (style, size, logo, quantity) before payment.
2. Return Eligibility (For Retail Orders Only)
Items are eligible for return if they meet all the requirements below: ✅ Return request submitted within 30 calendar days after delivery ✅ Shoes are unworn, unwashed, in original condition with original shoe box and tags intact ✅ No scuffs, dirt, creases or damage caused by the buyer ✅ Return is not for final-sale / clearance items
❌ We DO NOT accept returns for:
- Wholesale bulk orders
- Custom OEM / private label orders
- Shoes worn, damaged or without original packaging
- Items marked final sale
3. Return Process
- Message us via WhatsApp or email to submit a return request. Please provide your order number and photos of the item.
- We will review your request and send you the return shipping address once approved.
- The buyer is responsible for return shipping cost unless the item arrives defective, wrong style or wrong size on our side.
- After we receive and inspect the returned goods, we will process your refund within 3–7 business days to your original payment method.
4. Defective & Wrong Item
If you receive damaged shoes, incorrect style or wrong size due to our mistake, please send clear photos within 7 days of delivery. We will arrange replacement or cover the return freight.
5. Disclaimer
We reserve the right to reject return requests that do not comply with the above rules.